PARENT SURVEY RESULTS
AND RYBA ACTION PLAN
Welcome to the new
Rochester Youth Baseball blog! We are
launching this new feature to bring an additional level of transparency to the
workings of your association. Sports
are an important part of developing our youth and we take this responsibility
seriously. Our goal is to deliver the
best youth sports program in Rochester.
SURVEY RESULTS: We had a great response to our annual
post-season survey and we heard you loud and clear. About 25% of our customer base took the time
to complete the survey and provide us with feedback. This year we took a deep dive into the survey
results. Every single comment was read
and reviewed by the team. We’ve developed
an action plan based on what we heard. While we are very thankful to those of
you that participated, we’d like to increase this number in the coming
year. The best way we can get more
feedback is to assure you that we are listening and acting on what you’ve
already told us. We can’t act on every
comment, but those that had critical mass will be addressed in 2014.
ACTION PLAN: This blog is the first step in giving you
more information about RYBA. Over the
next several months we’ll directly address all the top issues that were brought
forward by parents. In most cases we’ll
be taking action to correct things and we’ll lay out those plans on this
website. On other issues we’ll be
explaining why our current practices are really best for the entire
organization.
Here is a list of the next
several blog posts. We hope you’ll read
them all.
January 19 - Who is RYBA?
January 26 – RYBA Code of
Conduct
February 2 – Fields and
Facilities
February 9 – The House
Program
February 16 – Formation
and Structure of House League teams
February 23 – Balancing
Practice Time and Game Time
March 2 – The Travel
Program
March 9 - The Try-Out
Process
March 16 - How Coaches are
Chosen
March 23– Why are there
different rules by age and level
March 30 – No Blog: Spring
Break
ADDITIONAL FEEDBACK
Later this month we will
be holding some 90 minute parent feedback forums. Many of you volunteered to take part in these
sessions and although we can’t invite everyone, we will send out invitations to
16 house league parents and 16 travel program parents. These forums will be conducted by an outside researcher/interviewer
not associated with RYBA. This will
assure that your comments remain confidential and that the feedback we get is
not filtered by an RYBA representative.
The more we learn about our member needs, the better we can structure
our programs to meet those needs.
RESPONSE TO BLOG POSTINGS
At this time we don’t have
the ability to have an interactive forum, but any comments can be sent to the
author of the blog and you will receive a personal response. The author name and e-mail address will be
listed at the end of the post.
FINAL THOUGHTS: The members of the Rochester Youth Baseball
Association will work as hard as we can to deliver the best sports experience
for your child. We promise to make changes
where they will benefit the largest possible number of participants of the
program and we encourage you to continue bringing your thoughts and ideas
forward throughout the year and not just in these surveys.
Tony Horvath
RYBA Marketing Director
horvath.tony@rochesterbaseball.net
